A mediator works directly with people in conflict to find a mutually agreeable resolution to their dispute. The mediator does not decide or pass judgment. The parties make all of the decisions.
The mediator’s job is to help the parties to fully understand and effectively communicate their needs in a safe and confidential environment. Acting as a neutral guide, a good mediator facilitates important discussions and provides valuable information and insight along the way. With the mediator’s help, the parties identify and explore various possible solutions and decide themselves the extent to which they satisfy the parties’ important goals and needs.
Mediation encourages constructive communication and creative problem solving. It empowers clients to make all important decisions regarding the resolution of their dispute rather than outsource responsibility for their fates to a stranger. It does not guarantee that a mutually agreeable resolution will be achieved, but when successful, it can be highly efficient in terms of time, money and emotional cost relative to other forms of dispute resolution.